Returns are accepted for all orders within 14 days from the date of purchase if you are unsatisfied with the performance of the product, unless stated otherwise. We will provide a full refund of the original purchase price less shipping and handling. Processors must be in their original condition to be returned, and still be eligible for our warranty below.
Orders paid in Bitcoin are only eligible for replacement and are not refundable.
To initiate a return, contact us at firstname.lastname@example.org.
Silicon Lottery Warranty
What is Covered
This warranty covers any defects or malfunctions that occur on all processors sold on siliconlottery.com. The original retail packaging must be returned for warranty service. Processors with their integrated heatsink (“IHS”) removed ("delidded") by Silicon Lottery are covered under this warranty.
How Long Coverage Lasts
This warranty runs for 30 days from the date of purchase.
What is Not Covered
Processors are thoroughly inspected before shipping to ensure perfect working condition. This warranty does not cover physical damage to the processor. Some examples of physical damage include missing components, processor edges warped or bent, processor identification information being removed from the IHS, and bent pins on AMD processors. Processors delidded by the end consumer are not covered by this warranty. Processors subjected to extreme cooling conditions (phase change, dry ice, LN2) are not covered by this warranty.
What Silicon Lottery Will Do
Silicon Lottery will replace any processor that proves to be defective. If available, a binned processor with similar specifications will be given. If a comparable sample is not available at the time, you will receive a processor of the same model instead.
How to Get Service
Make sure to have your packing slip, and contact us at email@example.com.