Silicon Lottery 1 Year Warranty (As of 7/10/17)

The terms of this warranty may be changed or updated at any time without notice. For previous 30 day warranty terms, click here.

 

What is Covered

This warranty covers a one-time replacement for any defects or malfunctions that occur on processors purchased from siliconlottery.com. Replacement processors will not be eligible for any additional replacements. 

Requirements to maintain coverage

The original retail packaging must be returned for warranty service. This means you will need to store your retail box somewhere during the life of the warranty. Intel or AMD case stickers do not have to be returned if they were used. Any use of a gallium based liquid metal thermal interface material ("TIM") by the end consumer will void this warranty. Examples of liquid metal TIM are Coollaboratory Liquid Ultra, Liquid Pro, and Thermal Grizzly Conductonaut. You can find suitable TIM options to use on our Qualified Vendor List.

How Long Coverage Lasts

This warranty runs for 365 days from the date of purchase. This warranty only applies to the original customer, and does not transfer upon resale.

What is Not Covered

Processors are thoroughly inspected before shipping to ensure perfect working condition. This warranty does not cover physical damage to the processor. Some examples of physical damage include missing components, product information being removed from the integrated heat spreader ("IHS"), bent pins on AMD processors, and processor edges warped, bent, or cracked. Processors subjected to extreme cooling conditions (phase change, dry ice, LN2) are not covered by this warranty. Processors with their IHS removed ("delidded") by the end consumer are not covered by this warranty.

What Silicon Lottery Will Do

Silicon Lottery will test the processor upon receipt to verify any defects or malfunctions. Upon confirmation, a replacement processor will be issued. If available, a binned processor with similar specifications will be given. If a comparable sample is not available at the time, you will receive a processor of the same model instead. Customers are responsible for all shipping costs involved for warranty service.

How to Get Service

Contact us at support@siliconlottery.com.

 

Delidding service Guarantee

Processors not purchased from Silicon Lottery that are sent in for delidding are not covered under this warranty. We guarantee a successful delidding process, and will offer a replacement of the same processor model if any physical damage occurs during delidding. Otherwise, Silicon Lottery is not liable for any defects or malfunctions that occur after the processor has been shipped back to the customer.